Written By Montgomery, Douglas; Jennings, Cheryl and Pfund, Michele
2011, Edition 1
Category: Quality Control
Level: Intermediate
John Wiley & Sons Inc.
10475 Crosspoint Blvd.
Indianapolis, New York 46256
United States of America
URL: http://www.wiley.com/WileyCDA/
Phone: 877-762-2974
Fax: 800-597-3299
About This Book
This book presents an organized approach to quality management, control, and improvement. Quality problems usually are the outcome of uncontrolled or excessive variability in product or service characteristics that are critical to the customer and statistical tools and other analytical methods play an important role in solving these problems. However, these techniques need to be implemented within a management structure that will ensure success.
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